Do You Accept Cancellations Or Changes Of Address/Products/Engraving Information After Purchase?
Yes, we accept cancellations and changes for orders within 8 hours of purchase.
What’s Your Production Time?
Our current turnaround time is about 2-7 business days upon ordering. Orders may have 2-3 days longer processing and manufacturing time frame during the Christmas holiday.
What Material Is The Jewelry Made Of?
925 sterling silver, 316L stainless steel and few in Brass. For products made of gold and rose gold are coated with a 14K or18K gold layer. Every product made in 925 sterling silver will have 925 or S925 stamped.
Are Your Products Nickel-Free?
All of our jewelry is hypoallergenic and certified Nickel-free. We test every single style to ensure they meet all of our rigorous standard.
returns ＆ After Sales Service
30 Days Guarantee Policy Situation
Please understand we do not accept returns for personalized items. But we generally have a 30 days guarantee policy, during this time period we provide free new replacements. We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value, and this policy applies to the following conditions:
1. We sent the wrong order or item(s), customers received broken items, or the quality of the product customers received is damaged/defective.
2. Customers received the incorrect personalized products: wrong birthstones, wrong names engraved, wrong sizes.
NOT Covered By Our 30-Day Guarantee Policy
Our 30-day guarantee policy does NOT cover the following, and we are not liable for these issues:
1. Products have been exposed to corrosive substances or chemicals. These chemicals include but are not limited to, seawater, sunscreen, and perfume. Oxidized silver is easily damaged.
2. Any damage to jewelry caused by neglectful, abusive or natural wear and tear are not covered. Damages, such as hit or knocks is easily found under inspection.
Jewelry Care Tips
How Should I Care For My Pieces?
To keep your styles at their best, please give them occasional breaks and store them neatly when not in use.
Avoid contact with moisture and liquid cosmetics when wearing fashion and gold plate jewelry; this includes but are not limited to lotion, sunscreen, and perfume.
I should never wear jewelry that is 925 Sterling Silver or gold plated in the shower, pool or ocean.
Pack your pieces carefully for travel; we recommend always storing them in your carry-on luggage.
Still have questions?
Can’t find the questions you’re looking for? Please chat with our friendly team.