FAQs

Yes, we accept cancellations and changes for orders within 8 hours of purchase.

Our current turnaround time is about 2-7 business days upon ordering. Orders may have 2-3 days longer processing and manufacturing time frame during the Christmas holiday.

All of our jewelry is hypoallergenic and certified Nickel-free. We test every single style to ensure they meet all of our rigorous standard.

Please understand we do not accept returns for personalized items. But we generally have a 30 days guarantee policy, during this time period we provide free new replacements. We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value, and this policy applies to the following conditions:

1. We sent the wrong order or item(s), customers received broken items, or the quality of the product customers received is damaged/defective.

2. Customers received the incorrect personalized products: wrong birthstones, wrong names engraved, wrong sizes.

To keep your styles at their best, please give them occasional breaks and store them neatly when not in use.

Avoid contact with moisture and liquid cosmetics when wearing fashion and gold plate jewelry; this includes but are not limited to lotion, sunscreen, and perfume.

I should never wear jewelry that is 925 Sterling Silver or gold plated in the shower, pool or ocean.

Pack your pieces carefully for travel; we recommend always storing them in your carry-on luggage.