Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 8–18 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

Please, note "Our current turnaround time to shipping carrier  is about 2-7 business days upon ordering. Orders may have 2-3 days longer processing and manufacturing time frame during Christmas holiday"

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

 Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. (if the carrier provides this number)

Customs, Duties, and Taxes

[spectreroses] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

[spectreroses] is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside the continental US. Worldwide 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address

[spectreroses] will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call [+18329988448] 
  2. Or alert us at [contact@spectreroses.com]